Return and Exchange Policy

Welcome To Wensta

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SAB MILTA HAI

Returns & Exchanges Policy

If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact Customer Service within the applicable return window. Your product may be eligible for refund or exchange depending on the product category and condition. Please see the detailed terms in the relevant category below.

Please note that some products are not eligible for a return or exchange if the product is “no longer needed"

For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our warranty policy.

Please note that orders or individual products cannot be returned to the Delivery Rider at your doorstep. Our Delivery Riders do not have the authority to process or receive order you wish to return or exchange.

Returns & Exchange Policy per Category

Groceries

Non-returnable

Fashion
Clothing, Apparel, Bags & Shoes 7 Days; Return or Exchange.

Not eligible for return or Exchange if the item is "No longer needed" Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable and non-exchangeable on the product detail page cannot be returned or exchanged.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchanged will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable.

Jewelery & Accessories

Non-returnable.

Shoes

7 Days; Return or Exchange

Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

Beauty, Personal Care & Health

Non-returnable.

Electronics Devices & Accessories

7 Days; Return and Exchange.
Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable.

TV & Video

Non-returnable.
Not eligible for return & exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable.

Kitchen & Home Appliances

Non-returnable.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable

Musical Instruments

Non-returnable.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable.

Kitchen

7 Days; Return or Exchange.
Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

Home - Indoor & Outdoor Furniture

7 Days; Return or Exchange.
Not eligible for return or exchange if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

Custom made pieces are not eligible for Returns or Exchanges.

For device-related issues after usage please contact the brand warranty provider directly if applicable

Gyms & Fitness

Non-returnable.

Not eligible for return or exchanges if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable.

Baby, Toys & Games

Baby

7 Days; Return and Exchanges.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable

Toys & Games

7 Days; Return and Exchange.

Not eligible for return or exchange if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund or exchange will be issued.

For device-related issues after usage please contact the brand warranty provider directly if applicable

Types of Warranties:

1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Wensta.com will not take any responsibility for the after-sale services.

2.Service warranty: Wensta.com will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.

Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent,

burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.